We’re proud to ship Pure Source products around the globe!

Delivery

Delivery within New Zealand is managed by Poste Haste on tracked courier service. This typically means that orders arrive within 48 hours (and often overnight) but delivery times can be longer, in particular for rural deliveries. We are happy to offer our domestic customers a flat delivery rate of $5.00 in the North Island and $10.00 in the South Island regardless of your order.

International delivery is managed by NZ Post on an International Air service. Delivery time and pricing does will vary based on product(s) ordered and destination country. We do our utmost to continue to offer the most competitive delivery rates possible.

Please feel free to use our shipping calculator to get a real time shipping rate estimate based on your shopping basket (this price is finalised in the checkout and may be subject to change prior to purchase).

  • NZ Order Tracking
    Delivery is typically within 48 hours within New Zealand but if you would like a real time update on your order status please contact us directly.
  • International Order Tracking
    We provide order tracking on all of our International Orders.  When your order has been shipped you will receive a confirmation email which will include your consignment number for order tracking.  You can also check the status of undelivered orders anytime by logging into the My Account section.

Returns

If your product arrives damaged or it’s not what you ordered you can return it to us for a replacement or credit.  We accept authorised returns from around the globe.  To organise & authorise your return please contact our friendly customer service team to provide you with a return form.  Sending a product directly to us without authorisation may cause a delay in processing your replacement or refund.

Please note, select your product(s) carefully as we are unable to provide a refund if you change your mind.

Please also refer to our Terms and Conditions for returns.